CK44 Terms and Conditions for Accounts, Payments and Gaming

1General Terms

In this document, CK44 is referred to as the “platform” or “we”, and the user is referred to as the “player” or “you”. These Terms and Conditions apply to the platform’s games, account features and related services.

Read the complete Terms and Conditions carefully before using any CK44 service. This English version is provided for Bangladesh-based users. If any wording is difficult to understand, ask Support for an explanation before using the relevant service.

• CK44 may change, revise or update these Terms and Conditions when necessary.
• If you continue using the platform after the terms change, your continued use may be treated as acceptance of the revised terms. Check this page regularly to confirm the latest version before making important account or payment decisions.
• These Terms and Conditions apply together with CK44’s Privacy Policy and responsible-gaming guidance. If another policy contains instructions specific to a particular issue, read that relevant section as well.
• If a clause is unclear or you are unsure how it applies to your situation, contact Support. Confirm the applicable requirement before accepting an offer, sending funds or requesting an account action.

2Account Registration

When opening a CK44 account, provide complete and accurate information. Before registering, confirm that you are at least 18 years old and that the account is for your own use. Incorrect, incomplete or identity-misleading information may cause verification or account-access problems later.

CK44 may verify an account when necessary. Verification may require a copy of a national ID card, passport or driving licence. A withdrawal request may remain under review until verification is complete. Before sending documents, confirm that you are using the correct account and a secure verification channel.

• Do not open or operate multiple accounts from the same device or IP address.
• Opening an account with another person’s identity or with false information is prohibited.
• Do not share your username, password or other login details with anyone else.

3Deposits and Withdrawals

Before depositing or withdrawing, check the payment methods and instructions shown in your account. When using bKash, Nagad or Rocket, match the recipient number, amount and transaction reference before confirming the payment.

• Where possible, use the same payment method for deposits and withdrawals. Before submitting a request, check the selected method, recipient details and account name. Keep the payment receipt or transaction reference until the transaction is completed.
• Complete KYC identity verification before withdrawing when required. If information is incomplete, unclear or inconsistent with your account details, the request may require additional review.
• Bonus funds cannot be withdrawn directly. Any applicable wagering or other conditions must be completed first. Before accepting a bonus, read its expiry date, eligible games, wagering requirement and withdrawal rules.
• If unusual or suspicious activity is detected, CK44 may review and investigate the transaction. You may be asked for a payment receipt, transaction ID or identity information.

4Bonuses and Promotions

Each CK44 bonus or promotion may have separate eligibility criteria and conditions. Before accepting an offer, read the deposit requirement, wagering rule, expiry date, withdrawal restrictions and eligible games.

• A welcome bonus may be available to eligible new players on a first deposit. Check the complete promotion terms, eligibility limits and applicable dates before accepting it.
• A bonus may require its wagering condition to be completed before the bonus-related funds can be withdrawn. Read the full offer rules for the multiplier, eligible games, bet limits and any additional requirements.
• Whether multiple bonuses may be active or used at the same time depends on the terms of the relevant offers. Check this restriction before accepting another bonus.
• Each bonus has its own validity period. When the stated period ends, unused bonus funds or related benefits may expire.
• Winnings from free spins may also be subject to the bonus wagering requirement, eligible-game rules and other withdrawal conditions.
• CK44 may change, suspend or cancel a bonus offer in accordance with its applicable rules. Check the latest offer terms before participating.

5Gaming Rules

Each game outcome is determined according to the game’s technology and published rules. Before playing, understand the payout information, winning conditions, bet limits and method used to determine results.

• In games based on random outcomes, previous results do not determine future results. No strategy or sequence guarantees a win.
• If a game or bet is cancelled because of a technical error, it may be reviewed according to the relevant records and game rules. The bet result or any return will be handled in line with that review.
• If your internet connection is interrupted, first check the game history, balance and bet record. Confirm the status of the earlier transaction before placing the same bet again.
• In live casino games, the dealer’s decision may be treated as final under the game rules. If you notice a discrepancy, contact support with the relevant game record.
• A bet or win may be cancelled if the game rules, betting conditions or platform policies are breached.

CK44’s game categories may include slots, live casino, table games, sports betting, lottery, fishing games and other formats. For example, Kalaka Bingo, Fortune Gems 2, Dragon of Demons and European Roulette each have different rules, minimum bets and payout information. Review the details of each game before playing.

6Prohibited Activities

Fraud, security breaches and attempts to bypass the rules are prohibited on the CK44 platform. If a violation is detected, the account may be restricted, suspended or closed, and the related balance may be reviewed.

• Creating, using or operating more than one account.
• Fraud, concealing an identity or engaging in any other deceptive activity.
• Money laundering or transactions involving unlawful funds.
• Interfering with normal game operation through software, scripts, bots or other tools.
• Abusing bonuses, promotions or payment systems, or exploiting a technical or procedural weakness.
• Harassing, insulting or threatening another player, dealer or support worker.
• Attempting to compromise the security of the platform, an account or a payment system.
• Allowing anyone under 18 to use an account or playing on behalf of anyone under 18.

7Account Closure or Suspension

CK44 may decide to suspend, restrict or close an account in any of the following situations:

• The terms and conditions or the rules of a specific game are breached.
• Required identity or account verification is not completed.
• The account has no activity for an extended period.
• The player requests account closure or activates self-exclusion.
• Where required by applicable law, a court order, payment-network rules, or security requirements.

You may contact Support at any time to request account closure. Before closure, identity and transaction checks may be required, along with completion of any applicable withdrawal conditions. Withdrawable cash balance may be requested, while unused bonuses and bonus-linked benefits may be cancelled.

8Responsible Gambling

Gaming should be for entertainment only—not a way to earn income or solve financial difficulties. Only people aged 18 or over may use the service. Do not increase your bets to recover losses, and never use money needed for everyday expenses. Use the limits and break features below to help keep your play under control.

• Deposit limit — Set the maximum amount you will deposit per day, week, or month before you start playing. Example: when your entertainment budget is used, stop playing instead of increasing the limit.
• Session limit — Decide in advance how long each playing session will last. When the time is over, log out and take a break.
• Cooling-off — Use a temporary break to stop gaming and account use for a short period. Review the conditions, including the break duration, before confirming it.
• Self-exclusion — Request restricted or suspended account access when you need to stay away from gaming for a longer period. Before activating it, understand the duration and the rules for reactivation.
• Reality check — Set reminders to review how long you have been playing and how much you have spent. Before making another decision, check your total deposits and losses as well as your current balance.

If gaming negatively affects your finances, work, studies, relationships, or mental health, stop playing immediately, speak with someone you trust, and contact Support to request limits or self-exclusion.Responsible GamblingFor more guidance and support options, read the following page:

9Privacy and Data Protection

Personal information may be collected and used to manage your account, verify your identity, process transactions, monitor security, and provide Support. Never share your password, OTP, or payment PIN with anyone, and use only a secure device and connection.

• Personal information is not used for the purpose of selling it. Where necessary to operate the service, limited information may be shared with contracted payment, verification, technology, or Support providers.
• Provide information that is relevant to the purpose for which it is requested. During registration or verification, check that your name, mobile number, email address, and payment details are accurate and up to date.
• Information may be disclosed where required by applicable obligations, fraud prevention, security investigations, or a proper request from a lawful authority.
• You may contact Support to request access to, correction of, or deletion of your stored information. Some information may be retained for a defined period for identity verification, security, dispute resolution, or mandatory record-keeping.

To learn what information may be collected, why it is used, and how long it may be retained, read the document below:Privacy PolicyRead the relevant policy carefully before providing or using personal information.

10Dispute Resolution

If you have a dispute about your account, a game result, a deposit, a withdrawal, or a bonus, follow these steps:

• First, contact the Support Team through Live Chat or an available contact method. Provide your username, the date and time of the event, the relevant game or transaction ID, and necessary screenshots. Never provide your password, OTP, or PIN.
• The Support Team will review the complaint and try to respond as soon as reasonably possible. During the investigation, you may be asked for additional identity, transaction, or game-record information.
• If the initial response does not resolve the matter, request that the complaint be referred to the relevant management team for reconsideration. Keep the reference number for the earlier conversation.
• The review may consider account records, transaction information, game logs, and the applicable rules. After the review, the decision and relevant reasons will be communicated.

11Changes to These Terms

These Terms and Conditions may be updated when required for service, security, or operational reasons. Notices about important changes may be sent to your registered email, displayed in your account messages, or published on the platform.

• The date of the latest update will be shown on the page. Before making a deposit, placing a bet, or requesting a withdrawal, you are responsible for reviewing the current version.
• Continuing to use the platform after a change takes effect may be treated as acceptance of the updated Terms. After receiving a notice, read the sections that have changed.
• If you do not agree to the updated Terms, stop playing and request account closure through Support. Before submitting the request, check for unsettled bets, withdrawable balance, bonuses, and any ongoing verification.

12Contact

If you have questions about these Terms and Conditions or need clarification, contact CK44 through the methods below: